Question 1

How fast can I get a delivery in Israel?

Accepted Answer

Our average delivery time across Israel is 23 minutes. In dense metro areas like Tel Aviv and Haifa, most deliveries arrive in under 15 minutes.

Question 2

What can I send through Getovala?

Accepted Answer

Almost anything! Documents, packages up to 30kg, food orders, medical supplies, e-commerce parcels, and more. Hazardous materials and illegal items are excluded.

Question 3

How does delivery pricing work?

Accepted Answer

Pricing is distance-based starting from ₪18 for documents. You see the exact price before confirming. No hidden fees, no surge pricing. Volume discounts are available for businesses.

Question 4

Is my package insured?

Accepted Answer

Yes. Every delivery includes insurance coverage up to ₪5,000. Premium insurance up to ₪50,000 is available for high-value items at a small additional cost.

Question 5

How do I become a courier in Israel?

Accepted Answer

Sign up through our courier registration, pass a background check, and complete our brief onboarding. Most couriers are approved within 48 hours. You need your own vehicle.

Question 6

Do you offer API integration for businesses?

Accepted Answer

Absolutely. Our REST API lets you integrate Getovala delivery directly into your e-commerce platform, POS system, or custom application. Full documentation is available.